He plans to return the unopened device, and while he's glad the strategy worked, he doesn't think it's fair. Sherman contacted Oculus with his headset's serial number and heard back right away. Oculus is a virtual reality company owned by Facebook but with its own customer support system. "I ultimately broke down and bought a $300 Oculus Quest 2," he said. After two weeks of trying, it was the breakthrough she needed to get her account back. Victoria Floriani of Jersey City, N.J., only got Facebook's system to accept her driver's license after she covered up everything but her name and photo with a Post-it note - a tip she came across on Reddit.
"I sent these forms in morning, noon and night, multiple times a day," Marsala said. But the people NPR spoke with said they had trouble with every step of this automated process and wish Facebook would offer a way to reach a real person. The site instructs them to upload a copy of a driver's license or passport to prove their identities. Instead, Facebook tells users to report hacked accounts through its website. But that number yields a recording that says, "Unfortunately, we do not offer phone support at this time." When Marsala got hacked, she tried dialing Facebook's headquarters in Silicon Valley. Technology After Data Breach Exposes 530 Million, Facebook Says It Will Not Notify Users
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